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Return and Refund Policy

1. General Policy 

We aim to provide our customers with the best service and products. If you are not completely satisfied with your purchase, we are here to help.

2. Eligibility for Returns

  • Items must be returned within 3 days of receipt.
  • Items must be unused, in the original packaging, and in the same condition as received.
  • Certain items, such as prescription medications, perishable goods, and personal care items, are not eligible for return.

3. Non-Returnable Items

  • Prescription medications
  • Opened or used personal care products
  • Perishable items
  • Gift cards

4. Return Process

  • Contact our customer service team at 019-878 9126 to initiate a return.
  • Provide your order number and the reason for the return.
  • Once approved, you will receive instructions on how to return the item.

5. Shipping Costs

  • Customers are responsible for the shipping costs of returning items.
  • Original shipping costs are non-refundable.

6. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7 working days.

7. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at 019-878 9126.

8. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please notify us within 2 days of receiving the order.
  • We will arrange for the return and replacement of the item at no additional cost to you.

9. Customer Support 

  • For any questions or concerns regarding returns and refunds, please contact our customer service team at 019-878 9126. 
  • Our customer support team is available Monday to Sunday, 9 AM to 5 PM.

10. Exceptions 

We reserve the right to refuse a return or refund if the item does not meet the above conditions.

Thank you for shopping with Pharmacy4U. 

Your satisfaction (and health) is our priority.